Політика повернення коштів

This page is being prepared with our legal counsel and will be published before payments open.

The effective date will be set at finalisation.

Zonazone plans are digital products that give time-based access, active immediately after payment. Refunds are therefore only given for the technical problems described below.

1. When a refund is given

   • You were charged twice for the same purchase.
   • Payment succeeded but access did not start, and we did not restore it within 24 hours of your report.
   • Another system error on our side made the service unusable and could not be resolved with extra access hours.

2. When a refund is not given

   Outside the cases in section 1, no refund is given for:

   • Access that has already started or been used.
   • Change of mind, choosing the wrong plan, or not having time to use the access.
   • Trading results or losses from signals.
   • The EA being offline during market hours: this is covered by compensation in extra access hours under the applicable rule, not by a refund.

3. How to request

   Email [email protected] within 7 days of payment, from your account email, stating the plan, the payment date, and the Whop receipt or transaction ID.

4. Refund process

   We review every request and reply by email. Approved refunds are returned through Whop to the original payment method; how long the funds take depends on the payment provider. Access from the refunded payment is revoked.

5. Disputes and chargebacks

   If you open a dispute or chargeback with your bank or payment provider, access from that payment is revoked when the dispute is opened. If the dispute is resolved and the payment stands, access can be restored manually after you contact [email protected]. Improper disputes may lead to the account being suspended.

6. Affiliate commissions

   If the purchase was made through an affiliate link, the commission on a refunded or disputed payment is canceled or deducted from the affiliate's next payout.

7. Changes to this policy

   This policy may change; requests are handled under the policy in force on the payment date.

8. Contact

   Questions about refunds: [email protected].